Here are a couple of common things which might help. Unfortunately, TVNZ does not support video playback via TV and console browsers. For 2016 - 2018 and other makes it is also available via FreeviewPlus which comes built into select Smart TVs. If your internet connection is slow or intermittent, it will cause problems watching our videos. We're really sorry the app isn't working for you and know how frustrating that must be. Posted by Judy Wall on November 12, 2017 at 21:52 in FREEVIEW ON DEMAND. Try visiting www.tvnz.co.nz in your browser to see if you can connect - Turn your device off and then restart - Force the TVNZ OnDemand app to close on your device and restart. Is anyone else having issues trying to get the TVNZ On Demand. Problems watching TVNZ OnDemand on your mobile or tablet? TVNZ On Demand app not working. But we know that on some devices, even with the right operating system OnDemand may not always work, for example where the device is lacking critical features / compatibility with our app . - Check your internet connection. TVNZ OnDemand has been designed to operate on Android 4.3 and above. - Check your internet connection on your device. View Discussions. - Turn off any ad-blocking software or browser plug-ins as these can prevent TVNZ Ondemand video from working correctly. The Government's Covid-19 app was launched just this morning but flaws in the technology have already begun surfacing. For Smart TV users, we have standalone TVNZ apps for Samsung TV on its 2014 - 2018 models.