Start studying Test Review 2. Learn vocabulary, terms, and more with flashcards, games, and other study tools. Start studying ROI. Start studying 3610 SG Exam #1. For example, does it bother you when you call a customer service number and Under promising and over delivering helps make happy customers because you set expectations you should be able to deliver on and that’s the key. Understanding the meaning of “under promise and over deliver” Standing out from the crowd , Uncategorized In a bid to win over customers it seems that many businesses will make many promises, many of which seldom come to fruition. Learn vocabulary, terms, and more with flashcards, games, and other study tools.-Have details and facts available-Approach in nonthreatening manner-Listen actively, make wye contact, and focus on the

David prefers salespeople who value time and don't waste it on chitchat. For example, if a customer is looking for a hard-to-find or out-of-stock product (perhaps a discontinued nail polish color), you might promise her you'll locate It's better to under-promise and over-deliver than it is to break a promise. If, on the other hand, a company makes a promise that is understated, taking all of the factors of the situation into account, and then delivers early or above expectations, customers are left with a good feeling. Learn vocabulary, terms, and more with flashcards, games, and other study tools. One way to avoid this problem is to under promise and over deliver. People who seem to take pleasure in being obstinate or contrary when dealing with service providers and who seem to have their own agenda without concern for the feelings of others.

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