The Local Authority is responsible for certain school matters including Special Educational Needs, Admissions and School Transport. The Children, Schools and Families Directorate welcome comments, compliments and complaints. IAF PR 1: 2015 Procedure for the Investigation and Resolution of Complaints (Issue 3, issued on 27 July 2015; Application from 27 July 2015) 01629 582699 Headteacher: ... Education Act 2002, to have in place a procedure to deal with complaints relating to the Step 1: Complain online, by phone or post within 30 working days. The process and procedures for complaints or appeals about: a) special educational needs provision * b) exclusions c) admissions d) child protection procedures e) criminal investigations may be separate from this procedure.

However, it is no longer within the remit of the Local Authority to investigate complaints about schools. 2. When to use this procedure 2.1 When you have a concern or make a complaint we will usually respond in the way we explain below.

Parents should therefore contact the school direct. 1.3 This complaints procedure supports our commitment and is a way of ensuring that anyone with an interest in the school can raise a concern, with confidence that it will be heard and, if well-founded, addressed in an appropriate and timely fashion. Post: The Complaints Team, La Redoute, 2 Holdsworth Street, Bradford, BD1 4AH Telephone: 033 0303 0190 Lines open: 08:00 - 18:00 Monday – Saturday Fax: 01274 763806 The Collective Complaints procedure was introduced by the Additional Protocol providing for a system of collective complaints, adopted in 1995.. DERBYSHIRE LA COMPLAINTS PROCEDURE FOR EXTERNAL COMPLAINTS ABOUT THE ACTIONS OF SCHOOL STAFF AND VOLUNTEERS Castle View Primary School . Personnel Handbook Complaints Procedure May 2016 Page 1 New Mills Nursery School Complaints Procedure Informal It is important to be clear about the difference between a concern and a complaint. A complaint can cover any concerns you have about a service or member of staff that have not met the standard you would expect. A ‘concern’ may be defined as ‘an expression of worry or doubt over an issue considered to be important for which reassurances are sought’. Page 2 of 9 Complaints procedure. Let them know what the problem is, and how you’d like them to put things right. If you’re not sure how to do this, contact us and we can help. The following documents are available in Adobe Acrobat PDF. If you do not have Acrobat Reader installed on your computer it is available here free from Adobe.

Bringing a complaint to us is straightforward and won't cost you anything. The aim pursued with the introduction of the procedure was to increase the effectiveness, speed and impact of the implementation of the Charter. You should give the financial business you’re unhappy with a chance to sort things out before bringing your complaint to us.

The Adult Social Care Statutory Complaints Procedure explains how we handle complaints. The procedure is different from the complaints procedure for … The IAF Procedures documents are available below. Castle View Primary School.