They all have the Intel/Puma 6 chipset and should be avoided until a fix is available. Computers are connected via ethernet. Known vulnerable devices are the Arris SB6190 and the Netgear CM700. My troubleshooting took me down the path of new cables and other "fixes" with no perceived change. Because different versions of the update are required to address multiple operators’ configurations, we are passing the individual releases on to operators as soon as they complete ARRIS testing. I have a SB6190, which has the puma 6 and have had zero issues with it.. Do Not Buy the SB6190–Unresolved Latency Flaw Do not buy the SB6190–Intel and Arris have acknowledged a latency flaw with the Intel Puma 6 chipset used by this modem (as well as others). The puma 6 problem to be honest might of been blown a bit out of proportion, and there were some software updates.. ARRIS portfolio includes communications infrastructure, enterprise mobility solutions, digital set-tops, cable modems, mobile phones and Bluetooth accessories . The Puma 6 chipset is also used in some ISP-branded cable modems, including some Xfinity boxes supplied by Comcast in the US and the latest Virgin Media hubs in the UK such as the Super Hub 3. RELATED: Arris and Intel partner on firmware fix for Puma 6-equipped cable modem A suit (PDF) filed in a Northern California federal court by user Carlos Reyna, and obtained by DSL Reports, accused the leading cable-industry vendor of knowing about the defect, but shipping the SB6190, anyway. Netflix, etc.). If I was in the market for a new modem, I would go with the SB8200 most likely.. 6) Ultimate Bad Modem Puma 6 Test Tool. There are mitigations that have been put in place by intel, but the core issue of the increased latency every so often can never be fixed. An unpatched bug in the firmware of Intel Puma 6 chipsets — used within several models of gigabit cable modems — is ... but the company has not released a fix. Arris XB6 is a definite improvement with Puma 7 over Puma 6 chipset. Today's connected home demands speeds far more powerful than ever. Cable modems are the heart of your home network. An electrical engineer and Cox broadband subscriber in our forums recently purchased the Arris SB6190, thinking it would be a notable upgrade from the Arris SB6183 and prepare him for the likely future launch of Cox gigabit broadband service in Arizona. No matter where I moved in town I had my speeds but it came with that latency. I have just had to remove my arris sb6190 and put my previous sb 6180 back in service because of all the latency issues with the SB 6190. The SB6190 is best for internet speed plans up to 400 Mbps. Reading all sorts of different things on what your … If you purchased an Arris SB6190 or other cable modem containing the Puma 6 chipset, you may be entitled to a refund of the purchase price. The Puma 6 chipset inside your Home Hub 3. tldr - SB6190 uses Intel chipset called Puma 6 (SB6183 uses Broadcom). Getting shot behind walls in Destiny or survival games wasn't all that entertaining. is the puma 6 chipset flaw fixed: No, it can never be truly fixed, as its an actual hardware flaw, and it can never be fully patched out. My troubleshooting took me down the path of new cables and other "fixes" with no perceived change. WEBSITE http://ZARRAKAN.COM DISCORD https://discordapp.com/invite/CgJpQgG HELP SUPPORT US http://zarrakan.000webhostapp.com/support.htm wrote: I have a similar story here. There is also a class action lawsuit. This tool was made specifically for testing for that bad Puma 6 chip. ARRIS is receiving firmware releases for the Puma 6 chipset from Intel. I called Arris and told them my issues and they stated it was my ISP causing issues and that they need to fix it. Lead plaintiffs accused the technology maker of selling the defective modem – the ARRIS SURFboard SB6190. Bad Modem Fix Outside of the CM1000/SB8200, the only 32 channel capable devices are Puma based (6 and now 7). While the primary focus was on bad modems featuring the Puma 6 chipsets, we also included the ones with Intel Puma 7 CPUs. Netflix, etc.). Went though Comcast level 1, 2 and then 3. And no fix Will fix the UDP/TCP Issus, Don’t be getting to excited Because The *So called Promised Intel puma 6 Fix Is only going to Hide Latency Spikes. Intel and Arris are working on a new version of firmware to correct those issues. Bloomberg the Company & Its Products The Company & its Products Bloomberg Terminal Demo Request Bloomberg Anywhere Remote Login Bloomberg Anywhere Login Bloomberg Customer Support Customer Support It is perfect for things like 4K Ultra-HD video streaming and Virtual Reality gaming. New Investigation into Cable Modem Chipset Defect Certain Cable Modems, Including Arris SB6190, May Be Plagued by Latency Issues. I have no idea why Arris would continue to ship a defective unit with all of the negative reviews on the web. My kids internet gaming suffered as did our video streaming service (i.e. If you are really on a budget, it does not get any better than this super cheap modem. Also a firmware bug that can be exploited. This modem uses Intel Puma 6 chipset which many buyers noted has a history of failing. I did some research and have found many complaints about the SB6190- it is a flawed unit and the Puma chipset is the source of the issues. ARRIS SURFboard SB6190 32x8 DOCSIS 3.0 Cable Modem Retail Packaging Black Brand: ARRIS. If you get a lot of red, you are the proud owner of a bad modem and must replace it. The ARRIS SURFboard SB8200 is a DOCSIS 3.1 modem – the newest technology being offered by cable providers. Our forums are filled with complaints from users on various ISPs all with one thing in common: they’re using a modem with the Intel Puma 6 chipset as its CPU. My questions are; 1. Link> Arris SB6190 cable modem and Intel Puma6 Problems Also: www.badmodems.com Other Mfr model cable modems and devices with this Intel Puma 6 chip set are effected: Arris TM1602 and NetGear CM700 Earlier Motorola/Arris SB 6 series modems and other Mfr model modems are not effected as they don't use the same chip set or chip set Mfr: As Intel provides these releases, they immediately undergo rigorous testing for the ARRIS devices. List Bad Modems To Avoid in 2020. 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